Privacy Policy

1. Introduction

Pickup & Rental ("we," "our," or "us") operates domestic pickup truck rental and commercial road transportation services across the United Arab Emirates. We are committed to protecting the privacy, confidentiality, and security of all personal and commercial data entrusted to us by customers, corporate retainers, and website visitors.

2. Information We Collect

To process quote calculations, execute trip dispatches, and comply with UAE transport authority regulations, we collect the following categories of information:

• Contact Information: Full name, telephone/mobile number, email address, and company trade name where applicable.
• Route & Location Details: Specific pickup address, destination tower/warehouse gate, intermediate transit stops, and delivery receiver contact names.
• Cargo Details: Descriptions of goods (furniture, palletized stock, equipment) and vehicle specifications necessary to ensure legal axle weight compliance.
• Invoicing Information: Corporate VAT registration numbers (TRN) and billing addresses required under UAE Federal Tax Authority (FTA) regulations.

3. How Information is Used

We use your information strictly for legitimate operational purposes:

• Assigning licensed commercial drivers and vehicles to your requested route.
• Providing real-time dispatch updates via SMS, telephone, and WhatsApp.
• Issuing electronic delivery receipts and compliant 5% UAE VAT tax invoices.
• Facilitating security gate passes into residential master communities (e.g., Emaar, Nakheel, DAMAC) and free trade zones (e.g., JAFZA, KEZAD) upon client request.

4. Data Sharing & Third Parties

We do not sell, rent, or trade customer personal data to third-party marketing entities under any circumstances. Information is shared only with:

• Assigned operational commercial drivers solely for the duration of the active delivery trip.
• Authorized UAE government or municipal security gate authorities when legally required to secure entry into bonded ports or private residential developments.

5. Data Retention & Security

Trip manifests and invoicing records are stored securely in encrypted systems conforming to UAE statutory tax retention requirements. We apply technical and organizational measures to prevent unauthorized access, loss, or alteration of your records.

6. Your Rights & Contact

Under UAE data protection regulations, you have the right to request access to, correction of, or deletion of your personal contact records. For any privacy-related enquiries, contact our central dispatch administration at: